Sign-in help
Check spam and promotions folders for your one-time code. Codes expire, so request a new one if the first no longer works.
Support
Help with Simino Social
Get help with sign-in, connected accounts, media uploads, scheduling and publishing. This page is public and does not require a Simino Social account.
Quick help
Start with the affected part of the app.
These checks resolve the most common problems and help us diagnose the rest.
Connected accounts
Facebook Pages and their linked Instagram professional accounts connect together. YouTube channels connect through Google.
Publishing problems
Open Posts and select the affected post. Each destination keeps its own status and provider error, so one failure does not hide successful deliveries.
Photos and videos
If an upload fails, include the file type, approximate size and the screen where it failed. Do not email access tokens or account passwords.
Contact support
Tell us what happened.
Email support@siminosocial.com from the address on your account when possible. Include the app version, device model, Android or iOS version, the affected workspace, and the approximate time of the problem.
You may attach a screenshot after hiding private information. Never send a password, one-time code, social-platform access token or recovery code.
SIMINO LABTEST PRIVATE LIMITEDHouse No-3, Kokila garden phase 1
Pokhariput
Bhubaneswar, Odisha 751020
India
support@siminosocial.com
+91 9776 919 100
Account and safety
Direct routes for sensitive requests.
Delete your account and dataSee the in-app and web request routes, deletion scope and timelines.Privacy questionsRead what data we collect, why we use it and how long we keep it.Security issueLearn how credentials are protected and how to report a vulnerability.Report content or conductUse the published reporting and grievance process for urgent concerns.
Support is provided by SIMINO LABTEST PRIVATE LIMITED, the operator of Simino Social. Using support does not change the rights or deletion routes described in our Terms of Service and Privacy Policy.